In the competitive world, service providers need to make their customer happy. Remember that the customer always has alternative choices. Organization must be prepared to respond in a proactive fashion to these ever-increasing challenges to service management issue. In this 3-days course, attendee will gain essential knowledge and practical approach to satisfy or even delight their customer. Both those in need and do not need an ISO certification can attend this course.
Day 1
Day 2
Day 3
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