ITSMSA
IT Service Management System (ISO 20000) Audit


ITSMSA Course Introduction

For the organization that has IT service management or IT service management system in place, an auditing is a vital process to ensure its effectiveness and efficiency. In this 3-days course, attendee will gain essential knowledge and also practice how to benchmark their ITSM/ITSMS with international accepted standards and guidelines. Not only compliance to ISO standards concern, but also practical recommendation for valuable improvement will be discussed.


ITSMSA Course Objectives

  • To understand fundamental principle in IT service management
  • To understand international accepted standard and leading practice such as ISO/IEC 20000 and ITIL
  • To understand practical approach for auditing based on the ISO 19011
  • To understand vital concept and the process of ISO certification audit
  • To learn some techniques from the experienced auditor


Target Group

  • Service Manager
  • IT Manager
  • Business Analyst
  • IT Auditor


Course Outline of ITSMSA


Day 1
    – Fundamental Principle in IT Service Management
    – International Standards and Leading Practices
    – The Plan-Do-Check-Act (PDCA) Model
    – Auditing Standards and Guidelines

Day 2
    – Audit IT Service Management Programme Scope
    – Audit Design and Transition of New or Changed Services
    – Audit Service Level Management
    – Audit Service Reporting
    – Audit Service Continuity and Availability Management
    – Audit Budgeting and Accounting for Services
    – Audit Capacity Management
    – Audit Information Security Management

Day 3
    – Audit Business Relationship Management
    – Audit Supplier Management
    – Audit Incident and Service Request Management
    – Audit Problem Management
    – Audit Configuration Management
    – Audit Change Management
    – Audit Release and Deployment Management
    – Audit Management System Process

Course Level

Advance

Duration

3 Days

Tuition Fee

21,000.00 THB

Our website uses both essential and non-essential cookies to analyze use of our products and services. This agreement applies to non-essential cookies only. By accepting, you are agreeing to third parties receiving information about your usage and activities. If you choose to decline this agreement, we will continue to use essential cookies for the operation of the website. View Policy